Tenant Services

How to rent a property with Lets Rent

How our tenant services work

This is a short guide to renting a home with Lets Rent Bristol. We aim to treat all our tenants fairly and with consideration. The fees charged to tenants charged by Lets Rent are reasonable and will be made clear in writing before you commit to a tenancy.


You can do this online, via property portals such as Rightmove, by phone 0117 254 1133 or pop into our office at 80 Mina Rd, St Werburgh's, Bristol BS2 9XL. You can complete the registration online > scroll down.



Rental properties tend to go under offer very quickly, so be quick to book a viewing if you see something you like. Be ready to make a formal offer if you like the property.



Make your offer incorporating anything that your offer is subject to (such as furniture, appliances, cleaning, pets, break clause, move-in date etc). Ensure you list everything clearly.



Once your offer is accepted you will pay 1 weeks' rent as a holding deposit to secure the property for up to 14 days whilst references are taken and the tenancy agreement is drawn up.



Once all of your reference checks are complete and the tenancy is ready, you will be asked to pay the remainder of your 'in advance' rent + 'security deposit' of 5 weeks' rent (for tenancies up to £50k pa) and sign your tenancy agreement.



On moving day you will usually meet with the inventory clerk at the property, your smoke & CO alarms will be checked, you will check your inventory, take meter readings and get the keys to your new home. Congratulations!


Ready to find your new rental home?

If you are currently seeking a property for rent, check out our Bristol property listings page. If you have seen a property that you would like to view, you can use the contact form on each of the individual property details pages to arrange a viewing or make an enquiry, or just give us a call.

If you have a specific type of property in mind, we can take details of your requirements and contact you should a suitable property become available.

Once you have viewed a property and decided to proceed with the letting, we will start the process of arranging the tenancy agreement, deposits and references.


Before commencing with the tenancy, we will need to obtain satisfactory references from:

  • Your employer
  • A previous or current landlord
  • A personal referee or guarantor (if applicable)
  • Your credit file

We may use the services of an independent referencing agency to obtain and evaluate these references.  We will expect joint tenants to be able to confirm an income of 2.5 times the annual rental amount or you may require a guarantor, who will become responsible for payment of your full rent if you are unable to pay.  Please ensure that you are open and honest regarding any bad credit, CCJs bankruptcy so that we can advise you accordingly.

Right to Rent in the UK

You must prove that you have a right to rent property in England if you’re:

  • starting a tenancy on or after 1 February 2016
  • renting it as your main home

We will check your documents or carry out an online right-to-rent check to ensure that you can rent a property in England.  This check will be carried out on all adults (over the age of 18) who are going to live at the property, regardless if they are named on the tenancy or not.  We will make copies of your documents and hold them for the term of your tenancy, all original documents will be returned to you as soon as our checks are completed.

If you cannot provide your right to rent then you will not be able to continue with your tenancy offer.

Check your documents here

Tenancy Agreement

When you make an offer for a rental property you must notify us of any requirements that may need negotiating with your landlord (such as a break clause, pet clause, or professional cleaning).  Once terms have been agreed you will receive a draft copy of our tenancy agreement and we advise you to seek independent legal advice or speak to the local Citizen’s Advice Bureau to ensure you understand your obligations prior to signing the contract.

Once satisfactory references are received, the relevant documentation will need to be signed by you and the landlord and once payment is made the contract will be executed and will come into force.

Deposit and Rent

If your offer is accepted you will be required to pay a holding deposit equivalent to 1 week’s rent, which will give you 14 days in which to pass; the referencing process, right to rent checks & check and sign your tenancy agreement.

You will then be asked to pay the remainder of your initial monies (making up the 1st month’s rent in advance and the 5-week security deposit – or 6 weeks if your annual rent exceeds £50,000) prior to tenancy commencement.

If in the unlikely event the landlord withdraws the property from the market your holding deposit will be returned in full. Any interest accrued on monies that we hold on your behalf will be held by ourselves to cover bank and administration charges etc. Any commission earned by us while acting on your behalf will be retained to cover costs.

How to rent in England guide

Every landlord or letting agent is legally obliged to present their tenants with this guide on how to rent a property in England.  You will receive a copy of this guide when you move into a property with Lets Rent Bristol, however, we believe that it contains lots of important information relevant to your search for a rental property and also, you might mislay your own copy, so it is always here on the website for you to check out at any time.

Report any repairs online

At Lets Rent in Bristol we believe in making everything as easy as possible.  So if you find that you have a maintenance issue at your rental property that you need to report, even if it is out of office hours, just go online and add the information, details of the issue, any photos that show the problem, and we will get onto your repair.  We then have a clear audit trail and you can log-in at any time to see what is happening, or let us know everything is fixed.  Simple!

Frequently asked questions by our tenants

We have put together a lot of the questions we are asked by our tenants so that they are all easily accessible in one place.  However, if you have a question about your Bristol rental property or your tenancy, that we have not covered here, please do not hesitate to get in touch with us and we will answer it for you!  It is our mission to make your tenancy experience a good one.

4.93 out of 5
based on 480 reviews
27th March 2024
Judith Cameron said:
Dealing with Adil, Usman and their team is always a pleasure and we're delighted to see Lets Rent grow from strength to strength.
15th January 2024
BRACE duo said:
It was a pleasure to liaise with Usman at Lets Rent and to have my party wall fence secured by your maintenance service. He was quick, polite and efficient in dealing with my request .
29th November 2023
MaryLawrencia Owusu said:
1st March 2023
Abid Hussain said:
Very good Lettings company and polite friendly service on the telephone. I would recommend checking out Let’s Rent before other property agents.
21st February 2023
Jacqueline Graham said:
Re: Usman Ayub – Lets Rent Letting & Management Prior to meeting Usman, the experience in trying to rent property in Bristol for over 6 months was demoralising. A Let's Rent representative (Seb) contacted me by phone to say they'd managed to alter a few appointments for the viewing & I would be me by Usman. He was punctual & informative throughout prior to our entrance to the building. He informed me of the layout, security & access which therefore covered all the H&S criteria in case there was an issue. Once the viewing was over, Usman assured me that he will send over the documents via email for me to complete, which was actioned without delay. Throughout the legal itinerary & required information, he kept me informed which enabled me to clear up some issues the automated system rejected unbeknownst to me. Usman is a valid member of the team and the functionality of this business benefits with him as a valid member.
12th September 2022
Sam Price said:
Seb's been a great help throughout our tenancy with lets rent. He's managed to keep us informed and up to date on our ongoing maintenance during the year. He's very professional and undoubtedly will have a great future career.
7th September 2022
Sue Gunning said:
Brilliant!! Stress free, will go lets rent everytime,very polite and kept us informed off every veiwing and smoothly it all went.
31st August 2022
Michael Maxwell said:
Really genuine and nice employees. They have been great in communicating with all requests promptly and ensuring we get a great service.
31st August 2022
Richard Lewis said:
Thank you for all your efforts over the years! it cannot be understated how important your support has been to making this bearable!
31st August 2022
Tom leng said:
Adil and the team are fantastic. Professional and personable and always available. You couldn't ask for much more, I've recommended to friends and family.