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A Successful Property Management Case Study

Jan 25th 2023

How Let's Rent personally managed a problematic tenant situation on the behalf of a remote landlord

Dealing with Problematic Tenants for a Remote Landlord

Property management services can be a particularly attractive option for landlords who live some distance from their property, making day to day checkups and maintenance more difficult.


We were contacted by a Landlord who was struggling with the tenants occupying his rental property in Bristol. These tenants had not paid the rent for over two years.

On several occasions, he had attempted to deal with the problem himself by arranging a meeting with the tenants and driving down to Bristol from his home in Yorkshire. Each time, they had refused to open the door to him.

When this hadn’t worked, he had also tried to get assistance from different letting agencies and property management companies in Bristol. Each one he contacted said to come back to him once he has evicted his tenants, but were unwilling to help with his current situation.

The landlord was quite elderly and, by this time, struggling considerably with stress. He felt unable to deal with the problematic tenants himself and the long trips back and forth from The North were putting him under strain. He explained to us that he’d recently even had a panic attack on the motorway.


Our Solution

When this landlord called our property management Bristol office, we knew immediately that we had to help.

To deal with the rent collection and arrears issue, our first priority was to meet with current tenants to try and make an arrangement with them.

When they unfortunately decided not to cooperate, we served them eviction notices on behalf of the landlord.

Since the tenants vacated at the end of their notice period, we were luckily able to regain possession of our client’s property without the longer process of going through the courts.

The landlord was happy to continue to use our property management services, so we then renovated the property on his behalf using our own pool or trusted contractors. It had been looking a little worse for wear after several years of occupation, but we were able to bring it up to spec, ready for more tenant enquiries.

new tenants

From there, Lets Rent fully managed the rental property on behalf of our client for over four years, removing any need for stress. This included making a rental valuation, advertising the property, bringing in new, more trustworthy tenants, and dealing with any issues or repair needs they had. During this whole period, we stayed in close contact with the landlord, sending him details of his income each month and keeping the property compliant on all legislation.

When our client finally decided to retire from being a landlord, we were able to sell the property on his behalf to another investor for a good price.

As you can see, at Let’s Rent we offer a truly great, personal service from start to end. Our highly recommended property management services completely take the worry out of residential lets, allowing landlords the time and energy to enjoy life.

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4.93 out of 5
based on 480 reviews
27th March 2024
Judith Cameron said:
Dealing with Adil, Usman and their team is always a pleasure and we're delighted to see Lets Rent grow from strength to strength.
15th January 2024
BRACE duo said:
It was a pleasure to liaise with Usman at Lets Rent and to have my party wall fence secured by your maintenance service. He was quick, polite and efficient in dealing with my request .
29th November 2023
MaryLawrencia Owusu said:
1st March 2023
Abid Hussain said:
Very good Lettings company and polite friendly service on the telephone. I would recommend checking out Let’s Rent before other property agents.
21st February 2023
Jacqueline Graham said:
Re: Usman Ayub – Lets Rent Letting & Management Prior to meeting Usman, the experience in trying to rent property in Bristol for over 6 months was demoralising. A Let's Rent representative (Seb) contacted me by phone to say they'd managed to alter a few appointments for the viewing & I would be me by Usman. He was punctual & informative throughout prior to our entrance to the building. He informed me of the layout, security & access which therefore covered all the H&S criteria in case there was an issue. Once the viewing was over, Usman assured me that he will send over the documents via email for me to complete, which was actioned without delay. Throughout the legal itinerary & required information, he kept me informed which enabled me to clear up some issues the automated system rejected unbeknownst to me. Usman is a valid member of the team and the functionality of this business benefits with him as a valid member.
12th September 2022
Sam Price said:
Seb's been a great help throughout our tenancy with lets rent. He's managed to keep us informed and up to date on our ongoing maintenance during the year. He's very professional and undoubtedly will have a great future career.
7th September 2022
Sue Gunning said:
Brilliant!! Stress free, will go lets rent everytime,very polite and kept us informed off every veiwing and smoothly it all went.
31st August 2022
Michael Maxwell said:
Really genuine and nice employees. They have been great in communicating with all requests promptly and ensuring we get a great service.
31st August 2022
Richard Lewis said:
Thank you for all your efforts over the years! it cannot be understated how important your support has been to making this bearable!
31st August 2022
Tom leng said:
Adil and the team are fantastic. Professional and personable and always available. You couldn't ask for much more, I've recommended to friends and family.